Sunday, August 26, 2018

Vendor TAC Support Contacts


  • A10 Networks

Product Support Overview

▶ Contact TAC by Phone

USA/Candada: 1-888-822-7210 (1‑408‑325‑8676)

▶ Email Support

support@a10networks.com

▶ Open a TAC Case Online

Access Support Portal

▶ Online Resources

Knowledge Base (login required)
Discussion Forums: https://forum.fortinet.com


  • Cisco

Cisco Worldwide Support Contacts

▶ Contact TAC by Phone

US/Canada
1-800-553-2447
1-408-526-7209

▶ Email Support

English: tac@cisco.com
Japanese: japan-tac@cisco.com
Hanzi (Chinese): chinese-tac@cisco.com
Hangul (Korean): korea-tac@cisco.com

▶ Open a TAC Case Online

Create a case (login required)

▶ Online Resources

Cisco Community


  • Extreme Networks

Contact Support

▶ Contact TAC by Phone

United States
1-800-872-8440
1-800-998-2408
1-603-952-5000
1-408-579-2826 (U.S. and Canada only)

▶ Email Support

support@extremenetworks.com

All email requests must be wrapped in brackets or parentheses. Please refer to the examples provided below.

* Example 1: New Case -> Subject: [SWITCHING] or (SWITCHING)
* Example 2: Case Update -> Subject: [40000001] or (40000001)

① GTAC skill based routing identifiers by Technology/Solution:
[NETMGMT] Network Management Solutions
[IDS/IPS] Host and Network Based Intrusion Defense
[KNOWLEDGEBASE] Knowledgebase Questions
[ROUTING] Routing Technology Questions
[SDN] Software Defined Networks Questions
[SWITCHING] Switching Solutions
[WAN] Wide Area Technologies
[WIRELESS] Wireless Solutions

② By Product Type:
[DATA CENTER] Data Center Switching & Routing: VDX, (NOS), MLX (NI), CES & CER (NI), BNA
[SLX] Data Center Switching & Routing SLX
[AUTOMATION] Automation: Workflow Composer, Automation Suites, Flow Optimizer
[PACKET BROKER] Network Packet Broker: MLXe Packet Broker, Virtual Packet Broker, Session Director, Visibility Manager
[A-B-C SERIES] Stackable Switch
[BLACK DIAMOND] High Performance Ethernet Switching and Routing
[D-G-I SERIES] Standalone Switches
[SECURITY] Dragon IDS Products
[K SERIES] Flow-Based Switching
[WLAN] ExtremeWireless Controllers and Access Points
[WING] ExtremeWING Wireless Controllers and Access Points
[S SERIES] High Performance Enterprise Ethernet Switching and Routing
[SUMMIT] Stackable Switch
[NETSIGHT] Extreme Management Center (Console, OneView, ASM, Inventory Mgr, NAC, Policy Mgr)
[NONE] None of these topics seem appropriate
[XSR] IP Security Routing VPN and Firewall
[VSP/ERS] Campus Ethernet Switching and Routing
[IDE] Identity Engines Portfolio
[WLAN-Avaya] Wireless LAN 8100 and 9100 Series
[EFO/AFO/COM/VPFM] Network Management Portfolio
[Secure Router] Branch to Branch Secure Router 2K/4K Series
[VPN Gateway] SSL VPN Portal and IPSEC / L2TP Endpoint
[XGG] Extreme Guest Gateway

* Others:
[ADT] Asset Discovery Tool
[FIRMWARE] Service contract access to embedded firmware libraries
[REGISTRATION] Global Services product registration questions
[GTSADMIN] GTAC web systems and email support
[KNOWLEDGEBASE] Knowledgebase Questions

▶ Open a TAC Case Online

Create a Case (login required)

▶ Online Resources

GTAC Knowledge Base: https://gtacknowledge.extremenetworks.com
Extreme Community - The HUB: https://community.extremenetworks.com


  • Fortinet

Contact FortiCare Technical Support

▶ Contact TAC by Phone

USA +1-408-542-7780
USA +1-408-541-3214 (English)

▶ Email Support

?

▶ Open a TAC Case Online

FortiCare Support Portal (login required)
Live Chat

▶ Online Resources

Knowledge Base: http://kb.fortinet.com
Discussion Forums: https://forum.fortinet.com


  • HPE/Silver Peak

Support

▶ Contact TAC by Phone

USA/Candada: +1-877-210-7325

▶ Email Support

?

▶ Open a TAC Case Online

Create a Case (login required)

▶ Online Resources

Knowledge Base (login required)


  • Palo Alto Networks

Contact Support

▶ Contact TAC by Phone

US: 1-866-898-9087

▶ Email Support

?

▶ Open a TAC Case Online

Create a Case (login required)

▶ Online Resources

Knowledge Base and Community: https://live.paloaltonetworks.com/


  • Riverbed

Contact Support

▶ Contact TAC by Phone

US: 1-888-782-3822 (1-888-RVBD-TAC)

▶ Email Support

support@riverbed.com

▶ Open a TAC Case Online

Create a Case (login required)

▶ Online Resources

Knowledge Base: https://support.riverbed.com/support/kb/index.html
Riverbed Community: https://community.riverbed.com/s/



No comments: