Saturday, August 25, 2018

ISP Support Contacts


If the business internet circuit goes down, we will contact the ISP and open a trouble ticket. If you prepare the following information before making a call, you will be able to open a case quickly without panic.

Account number
Order number: (in case you just installed a circuit)
Circuit ID
Circuit type: Dedicated Internet/Ethernet/Ethernet Private Line (P2P)/MPLS/Voice/DSL/POTS
Company name
Associated phone number
Caller's name
Contact number
Service address
IP address

Please also refer to each ISP's contact information, e-mail, and online portal site information.

  • AT&T

Enterprise Business Support

▶ Contact TAC by Phone

* USA
1-888-613-6330 MIS/IP Maintenance (option: 2-1-2-2)
1-800-222-1000 Outage/ Service Troubles/ Service Assurance
1-800-332-1321 Legacy SBC
1-800-247-2020 Legacy Bell South
1-800-829-1011 AT&T Local Service Tech Support
1-800-325-5555 Advanced Toll Free Features
1-877-288-8362 AT&T VoIP (option: 1)

After Hours Emergency: 844-ATT-SERV (844-288-7378)

* EMEA
1-888-355-2390 (option: 6)

▶ Email Support

?

▶ Open a Support Case Online

To open a trouble ticket
* AT&T Business Center (login required)
* AT&T Express Ticketing (check the status of an existing request, Create a new request with Asset ID)

  • Lumen (CenturyLink, Level3)

Lumen Customer Support

▶ Contact TAC by Phone

National Services:
877-453-8353 or 303-260-4905 (option 1)

For an open ticket - option 1, then 1, and then type in the ticket number to get routed directly to a technician.

▶ Email Support

?

▶ Open a Support Case Online

Manage support tickets (login required)
Check Status without signing in Repair Status


  • Comcast Business

Support


▶ Contact TAC by Phone

1-800-391-3000

▶ Email Support

?

▶ Open a Support Case Online

Open a trouble ticket


  • TATA

Global Support Numbers

▶ Contact TAC by Phone

U.S.A: 1-888-933-3399

▶ Email Support

IPServiceSupport@tatacommunications.com

▶ Open a Support Case Online

Open a trouble ticket
Access Support Portals (login required)


  • TATA India

Global Support Numbers

▶ Contact TAC by Phone

1-866-937-8765

▶ Email Support

corp.helpdesk@tatacommunications.com

▶ Open a Support Case Online


  • TATA Teleservices (TTSL) India

Customer Service

▶ Contact TAC by Phone

1-800-266-1515
For Escalation Contact: 0120-6718540/som.ebs.ta@tatatel.co.in

▶ Email Support

data.enterprise@tatatel.co.in

▶ Open a Support Case Online

Manage Your Services (login required)
Live Chat, Mon - Sat: 10:00 am - 7:00 pm IST
WhatsApp


  • Zayo

Support

▶ Contact TAC by Phone

USA: 1-866-236-2824
Canada: 1-888-404-9296

▶ Email Support

USA: zayoncc@zayo.com
Canada: cancc@zayo.com

▶ Open a Support Case Online

Open a trouble ticket - Zayo Tranzact (login required)
Contact Technical Support online

  • China Telecom

Global Customer Service Hotlines

▶ Contact TAC by Phone

1-877-244-6241 (24x7 NOC)

▶ Email Support

global.noc@chinatelecomglobal.com
techsupport@ctamericas.com

▶ Open a Support Case Online

Open a trouble ticket - ?



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