Saturday, June 4, 2022

Palo Alto firewall - GlobalProtect_The virtual adapter was not set up correctly due to a delay



We have encountered random computers that have suddenly stopped connecting to GlobalProtect VPN with the following error message.

"The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon. If the issue persists, try restarting your system."

GlobalProtect_virtualadapter was not setup.png

Reinstalling Global Protect doesn't fix the issue. None of the Palo Alto KBs didn't work as well.

Root Cause

The issue is related to the Windows 10 version 21H1 (or 21H2) update affecting the WMI service.
Run msinfo21 (Start -> Run) or on the Command Prompt whether the WMI service is not running or corrupted


The WMI service is a critical component in GlobalProtect and must always be running. Please reset the WMI repository to fix the connecting problem.

Run the following command from the elevated command (administrator) prompt:
winmgmt /resetrepository

Note this will reset repository to the initial state when the O/S was first installed.

After WMI functionality is restored, you should be able to connect to the VPN without the error.



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